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Dr Danielle Chapman

Privacy Policy

Effective Date: May 1, 2025


Dr. Danielle Chapman ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.drdanielle.vet and use our services.


1. Information We Collect
We may collect the following information:
Personal Information: Name, email address, phone number, address, pet information (including medical history and condition details), payment information, and emergency contact details.
Automatically Collected Data: IP address, browser type, device information, pages visited, time spent on pages, referring websites, and general location data (via tools like Google Analytics and Google Tag Manager).
Communications: Records of your communications with us, including emails, phone calls, and appointment notes.


2. How We Use Your Information
We use your information to:

  • Schedule, confirm, and provide in-home veterinary services

  • Process payments for services

  • Respond to inquiries and provide customer support

  • Send appointment reminders and follow-up communications

  • Improve our website and services through analytics

  • Comply with legal and professional requirements

  • Protect our rights and ensure safety

We do not sell your personal information to third parties.


3. How We Share Your Information
We may share your information with:
Service Providers: Including Acuity Scheduling (appointment management), Google Analytics and Google Tag Manager (website analytics), payment processors, email platforms, and other vendors who assist in delivering our services.
Aftercare Partners: Crematoriums, transport services, or other aftercare providers if you choose these services through us.
Legal Requirements: When required by law, court order, or to protect rights, property, or safety.
Business Transfers: In connection with any merger, sale, or transfer of our practice.
We only share information necessary for these purposes and require all service providers to handle your information responsibly and in accordance with this policy.


4. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar technologies to:

  • Remember your preferences

  • Analyze website traffic and usage patterns

  • Deliver targeted advertising through Google Ads

  • Improve site functionality

You can adjust your browser settings to limit or block cookies, though this may affect website functionality. You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.


5. Data Retention
We retain your information for the following periods:

  • Medical and appointment records: 7 years (in accordance with veterinary record-keeping requirements)

  • Website analytics data: 26 months

  • Marketing communications: Until you opt out

  • Payment information: As required by financial regulations

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6. Your Privacy Rights
You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal and professional obligations)

  • Request portability of your data

  • Opt out of marketing communications

  • Opt out of certain data processing activities

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not engage in).
To exercise these rights, contact us at [Insert contact email]. We will respond to your request within 30 days and may require verification of your identity.


7. Children's Privacy
We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will promptly delete it.


8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.


9. International Data Transfers
Some of our service providers may process your information outside the United States. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.


10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically.


11. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Dr. Danielle Chapman
Email: contact@drdanielle.vet

This Privacy Policy is governed by the laws of the State of Texas.

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